Telephone 01829 309169
info@my-lawn.co.uk

Mon - Sat 8.00 - 18.00
Sunday Closed

BACK GROUND

My Lawn Ltd understands that your privacy is important to you and that you care about how
your personal data is used. We respect and value the privacy of everyone who visits our
website www.my-lawn.co.uk and will only collect and use personal data in ways that are
described here, and in a way that is consistent with our obligations and your rights under the
law.

1) Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 11, below;
and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2) Information About us

Our website is owned and operated by My Lawn Ltd registered in England under company number 12368796. Our registered address is 68 High Street, Tarporley, Cheshire CW6 0AT, VAT Number 371028812
If you have any questions about this policy you can email our Data Protection Officer at info@my-lawn.co.uk

3) What Does This Policy Cover?

This Privacy Policy has been developed to inform you on how My Lawn Ltd uses information given by and collected from you. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored,
or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4) What is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference
to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5) What are my rights?

Under the Data Protection Legislation, you have the following rights, which will always
work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) The right to access the personal data we hold about you – Outlined below.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
Please contact us for more information about our use of your personal data or exercising your rights as outlined above.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first.

6) How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

Reason For Using DataData CollectedOur Lawful Basis
Providing you with a
quotation for lawn care
Contact information
Information about the property
and lawn including directions to
property when required and
gate codes if applicable
To provide the service of
lawn care to you and to
locate your property to carry
out such services
To monitor the effectiveness
of our marketing campaigns
Source of Enquiry i.e how you
heard about us
We are constantly striving
to improve the ways that we
market ourselves and
promote our business
To subscribe to our
newsletters
Email AddressTo ass customer value and
promote our services.
Social MediaContact Details
Lawn and property information
Information may be
collected from social media
where we are contacted this
way in order to provide the
service of lawn care
To contact you by phone,
text, email and direct
marketing campaigns on our
services
Contact informationTo offer our services of
lawn care to you and our
legitimate interests
To process payments, orders
and refunds
Customer information
Financial information
To undertake our contract
obligations
We may store information on
health, family, friends, pets if
the information is provided
Contact information
Lawn and Property information
To improve our customer
service and for the purpose
of directly treating lawns.
For storing information within
our systems and keeping
records
Customer information
Lawn and property information
Treatment history
Financial Details
To keep accurate records of
our contract of business
with you and to meet our
legal obligations
When providing us with
feedback or completing a
survey
Customer information
Lawn and property information
To improve and develop our
services.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message, post, with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.


We do not share your information with Third Parties for them to market their products or services to you. Our Site may use third-party Cookies, as detailed below. Please refer to Part 11 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We may share your information with legal based companies or Money Claim Online if your account is in arrears and we are unable to collect any arrears due from you or if you are showing no willing to clear any balances owed. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original then please contact us.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

We may use third parties for services such as processing payments, storing customer data, delivering orders to you from our suppliers, website data capture, omni channel marketing , social media platforms and web analytics. Although some third parties may have access to your information they are contracted to only use your personal information for the reason it was intended and cannot disclose any of your information without our strict consent.

7) How Long Will You Keep My Personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

8) How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data within the UK and European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.

We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office .

9) Can I Withhold Information?

You may access certain areas of Our website without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 11 and our cookie policy.

10) How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown.


There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.


We will respond to your subject access request and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.

11) How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on our site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to- date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

12) Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

CONTACT US

My Lawn Ltd
FAO: Data Protection Officer
68 High Street
Tarporley
CW6 0AT
Tel: 01829 309169
Email: info@my-lawn.co.uk